Cashier Course Introduction
Cashier Course Introduction
Cashiering is a profession as old as any other. In the King James Version of the Bible, Matthew, Chapter 21, verse 12, it says, “And Jesus went into the temple of God, and cast out all them that sold and bought in the temple, and overthrew the tables of the moneychangers, and the seats of them that sold doves.” The moneychangers mentioned in this verse are early cashiers. Even in those days, being a cashier or “moneychanger” was an ongoing business. Going back to ancient Egypt, in the Old Testament, when the land was plagued by drought, the tribes of Israel came into Egypt to buy grain under the auspices of Joseph. They approached tables that were set up for this purpose and paid for their grain purchases. Here again is another early example of a money changer or early cashier. Throughout ancient history there has always been an exchange of goods and services for value and there has always been some form of cashiering.
A cashier in the 21st century is a key member of the retail team and is often the first one to greet and welcome a customer to the store, as well the last person who thanks the customer for shopping there. Even if the customer comes in and doesn’t buy anything, the cashier usually says “Thanks for coming”. Cashiers are often the first to be targeted by management if a customer is dissatisfied. Given the importance of these critical interactions, cashiers need excellent training in communications and problem resolution.
Cash Register Training
This course is designed to train a cashier to complete transactions with all accepted forms of payment. The cashier should also be able to complete a transaction using multiple forms of payment, for example when a customer wants to use more than one credit card for his/her purchase. The cashier needs to be well versed in the store’s return and exchange policies and be able to perform these transactions quickly and efficiently. While speed and efficiency are important in performing the role of a cashier, he/she needs to be trained to never sacrifice accuracy for speed.
Conflict and Problem Solving
Being confronted by an angry or disgruntled customer is a difficult and challenging situation, but it is also an opportunity for the store and the cashier to turn an ugly situation into a winning situation with the customer feeling they would return to the store to shop again. Since the cashier is the most likely person to first be approached by such a customer, it is important that he/she is prepared with the right training to effectively handle the situation. The cashier needs to be trained to express compassion for the disgruntled customer and her situation. The cashier needs to be trained to provide a solution that will interdict the situation to the satisfaction of the customer.
Basic Sales Training
The customer is essentially a captive audience at the point of sale. During the closing transaction at the point of sale, the cashier has an opportunity to attempt add on sales suggesting merchandise that might be right at the counter. Many companies have add-on sales at the register and instruct the cashier to ask the customer about purchasing these items. Our students will learn to have confidence after completing the Cashiering Course offered by POS University and will be able to offer the add-on sale items to customers without hesitation. In addition, most stores have rewards cards or store credit cards and as part of their training, a cashier should ask the customer about opening a store credit card or if they have a rewards card as part of the check-out process.